[ OPS-06 / 24/7 ]
24/7 Technical Support & Remote Diagnostics
When a system fails at sea, every minute counts. Our duty engineers answer within 15 minutes, day or night, and coordinate spare parts and on-site attendance in parallel.
RESPONSE
<15 min
COVERAGE
365 days
LANGUAGES
EN · AR
[ SCOPE OF WORK ]
What's covered
- First-line troubleshooting by phone, email or chat
- Remote diagnostics via FBB / VSAT / Starlink
- Engineer dispatch to nearest port
- Class-accepted defect reports for charter-party notices
[ DELIVERABLES ]
What you receive
- Incident report with root-cause analysis
- Recommended preventive actions and spare-parts list
[ FAQ ]
Common questions
Is there a retainer fee?
No. Support is included for vessels under our service agreement; pay-per-incident is available for one-off calls.
[ READY ]
Request a quote for 24/7 technical support.
[ OTHER SERVICES ]
ALL SERVICES01
Supply & Installation
Turn-key bridge installations performed dockside or during transit by certified marine engineers.
02
Radio Surveys
Authorised IACS radio surveys for DNV, LR, RINA and ABS-classed vessels.
03
APT Service
Annual Performance Tests for VDR systems from Danelec, Netwave, Rutter and Headway.